REQUEST A DEMO
in the most personal way
OUR SOLUTIONS IN A MINUTE
PRINTED QUESTIONNAIRES
We deliver our questionnaires to all customers during dinner or breakfast service
QUESTIONNAIRES WITH QR CODE ACCESS
We use a personalised approach to provide your guests with a QR code to access the survey
QUESTIONNAIRES BY EMAIL
We use automation to email our surveys to your guests during their stay
QUESTIONNAIRES IN QR CODE BANNER
We place a QR code in bedrooms for customers to access our surveys
HOW WILL YOU SEE THE RESULTS?
PMS & CRM
INTEGRATION
We use an API to integrate our database into your hotel’s PMS and CRM software
BIG DATA
IN CLOUD
We enable organisations to connect to our data hub
EXECUTIVE
REPORTING
We send regular, fully tailored reports
MAKE THE CUSTOMER YOUR FOCUS AND
IMPROVE YOUR RESULTS
We have the largest
customer-experience
database on the market
Our high participation rate means we have largest database on the market, which can be fully integrated into your CRM and any data-visualisation platform
Improve the online
reputation of your
establishments
Identify neutral or moderately satisfied customers and discover what their needs are. Exceed their expectations and boost recommendations on social media and opinion platforms
Allow your clients
to be the ones who
professionalise your team
Your customers know what they want and what they need from your team. Allow your guests to set the path to be followed and improve your satisfaction and profitability figures
PROVIDING A GOOD EXPERIENCE
IS FAIRLY SIMPLE; THE HARD BIT
IS DOING IT AT THE LOWEST COST
Satisfaction
Indicators
We provide performance indicators per department based on your customers level of satisfaction
Sales &
Marketing Information
We provide information on the profile, habits and consumption preferences of your customers (channels of influence, promotion, purchasing, brand perception…)
Profitability
indicators
We provide profitability indicators such as the percentage of repeat customers, direct sales, intention to recommend, value-for-money perception
Investments
in Structure
We produce a ranking table of your main investment opportunities, using the suggestions for improvements from your customers each year
Information
to improve loyalty
We analyse and translate comments from your customers to help your team secure loyalty from as many customers as possible
