REQUEST A DEMO Connect with your client

in the most personal way

OUR SOLUTIONS IN A MINUTE

PRINTED QUESTIONNAIRES

dd

We deliver our questionnaires to all customers during dinner or breakfast service

QUESTIONNAIRES WITH QR CODE ACCESS

ui

We use a personalised approach to provide your guests with a QR code to access the survey

QUESTIONNAIRES BY EMAIL

automation

We use automation to email our surveys to your guests during their stay

QUESTIONNAIRES IN QR CODE BANNER

scan

We place a QR code in bedrooms for customers to access our surveys

HOW WILL YOU SEE THE RESULTS?

PMS & CRM
INTEGRATION

api

We use an API to integrate our database into your hotel’s PMS and CRM software

BIG DATA
IN CLOUD

data_center

We enable organisations to connect to our data hub

EXECUTIVE
REPORTING

dd

We send regular, fully tailored reports

MAKE THE CUSTOMER YOUR FOCUS AND
IMPROVE YOUR RESULTS

ilustracion_1-220x220

We have the largest
customer-experience
database on the market

Our high participation rate means we have largest database on the market, which can be fully integrated into your CRM and any data-visualisation platform

ilustracion_3-1-1

Improve the online
reputation of your
establishments

Identify neutral or moderately satisfied customers and discover what their needs are. Exceed their expectations and boost recommendations on social media and opinion platforms

ilustracion_4-220x220

Allow your clients
to be the ones who
professionalise your team

Your customers know what they want and what they need from your team. Allow your guests to set the path to be followed and improve your satisfaction and profitability figures

PROVIDING A GOOD EXPERIENCE
IS FAIRLY SIMPLE; THE HARD BIT
IS DOING IT AT THE LOWEST COST

ilustracion_5-200x200

Satisfaction
Indicators

We provide performance indicators per department based on your customers level of satisfaction

ilustracion_6-200x200

Sales &
Marketing Information

We provide information on the profile, habits and consumption preferences of your customers (channels of influence, promotion, purchasing, brand perception…)

ilustracion_7-200x200

Profitability
indicators

We provide profitability indicators such as the percentage of repeat customers, direct sales, intention to recommend, value-for-money perception

ilustracion_8-200x200

Investments
in Structure

We produce a ranking table of your main investment opportunities, using the suggestions for improvements from your customers each year

ilustracion_9-200x200

Information
to improve loyalty

We analyse and translate comments from your customers to help your team secure loyalty from as many customers as possible